Sales Policy:

  1. Product Availability: All products listed on our website are subject to availability. We strive to keep our inventory updated, but occasionally, an item may be out of stock. In such cases, we will notify you promptly and offer alternatives if available.
  2. Pricing: Prices displayed on our website are in GBP and are inclusive of VAT (where applicable). We reserve the right to modify prices at any time without prior notice. However, once you place an order, the price is locked in for you.
  3. Order Confirmation: Upon placing an order, you will receive an email confirmation with details of your purchase. This email serves as confirmation that we have received your order. If you do not receive this email within 24 hours of placing your order, please contact us.
  4. Payment: We accept various payment methods, including credit/debit cards and other secure payment gateways. Your payment information is encrypted and securely processed to protect your privacy.
  5. Order Processing: Orders are typically processed within 2-3 business days after payment confirmation. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Return Policy:

  1. Eligibility: We want you to be satisfied with your purchase. If for any reason you are not completely happy with your order, you may return it within 30 days of receiving it for a refund or exchange.
  2. Condition of Returned Items: Returned items must be unused, in their original packaging, and in the same condition as when you received them. We reserve the right to refuse returns if the items are not in resalable condition.
  3. Return Process: To initiate a return, please contact us with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to return the item(s) to us.
  4. Refund Processing: Once we receive your returned item(s), we will inspect them and process your refund or exchange accordingly. Refunds will be issued to the original payment method used for the purchase within 5-7 business days.

Shipping Policy:

  1. Shipping Methods: We offer various shipping options, including standard delivery and collection in-person at Crokinole UK events, depending on your location and preferences. Shipping costs are calculated at checkout based on your order.
  2. Shipping Times: Estimated delivery times vary depending on the shipping method selected and your location. We aim to dispatch orders promptly, and delivery times typically range from 2-5 business days.
  3. Shipping Restrictions: Please note that some items may be subject to shipping restrictions due to their size, weight, or regulatory requirements. We will notify you if any such restrictions apply to your order.
  4. International Shipping: We DO NOT currently ship internationally.

Crokinole UK Contact:

Contact: Crokinole UK, 2 Bryn Goleu, Llanfairpwll, Anglesey LL61 5HZ
Phone: 07791528051